Using Google Analytics To Build Your Audience

1. You can use Google Analytics to confirm or disprove that hypothesis. But there are also unknown unknowns — i.e. Patterns, anomalies, and clusters that you didn’t know about. For example, one of the core audiences for your yoga mat ecommerce store might be baby boomer men who need yoga mats for physical therapy.
2. Follow these steps to learn how to use Google Analytics to build your marketing strategy. Make sure Google Analytics is installed on your website. Obviously, digging into your Google Analytics only helps if you have it installed on your website in the first place. It’s a simple process that you or your website designer could set up in just a couple minutes. Start by setting up an account with Google Analytics. Once inside, click “Admin” from the menu bar and “.js Tracking Info”.
3. Apr 02, 2020 Google Analytics Personas #1 – Demographic Information: Audience Report The first step to creating your Google Analytics personas is starting with the Audience report. This is located under Audience Overview. This report will only give you high-level data, so this is a good place to start but don’t stop here.
4. How to Setup User Personas with Google Analytics Audience Targeting. Set the Date Range to at least 6 months to a year. Set the first dimension to “Affinity Categories” and the second to “Landing Page.”. Show as many rows as you can, without sampling.

• Using Google Analytics To Build Your Audience Service
• Using Google Analytics To Build Your Audience Support
• Using Google Analytics To Build Your Audience Analysis
• Using Google Analytics To Build Your Audience Insights
• Using Google Analytics To Build Your Audience Call

How to Create Custom Audience Segments in Google Analytics 1) Open up Google Analytics and choose the domain you want to use. 2) Click the drop-down arrow in the top-left corner. 3) The menu will drop down. Yep, there's lots of segments already in there - these are the default segments that come with Google Analytics.

This article is part of our Google Analytics tutorials series. Check out our previous post on How to Set Up Goal Funnel Visualization Reports on Google Analytics.

In the last few weeks, we’ve been publishing step-by-step tutorials on how to set up Google Analytics and Google Tag Manager properly (without coding) as part of our Google Analytics tutorials series.

So far, we’ve covered how to configure important features to unleash the full potential of Google Analytics, including event tracking, goals, and goal conversion funnels.

Beginning this week, we’ll start to look at analysis features and techniques that you can start using today to distill actionable business insights from your digital marketing data on Google Analytics.

Today we’ll focus on one of the most basic, yet most powerful analysis tools in Google Analytics: segmentation. In this article we’ll cover:

1. How Segmentation Adds Value to Your Business
2. How to Use Segments in Google Analytics
3. Configuring Default Segments
4. Configuring Custom Segments
5. Example Business Questions You Can Answer with Segmentation
6. Shortcomings of Segmentation in Google Analytics
7. Next Steps

How Segmentation Adds Value to Your Business

Whether you call it audience segmentation, user segmentation, or customer segmentation, the question behind segmentation is actually very simple — breaking down aggregate data by different dimensions (e.g. age, gender, income, location, etc.) to identify patterns (e.g. clusters of customers with similar characteristics). This is the heart of all data analysis.

In business (and many other fields of applied data science), the motivation behind segmentation can be boiled down to this: identifying which few key factors are driving the majority of business outcomes, such as an increase or decrease in revenue.

Management consulting, for example, focuses on isolating “the key driver causing the bulk of the problem.” From Victor Cheng’s

So the first reason to use segmentation is to identify your core audience and buyer persona for your business. For example, you may find that 80% of your website sales is driven by one customer segment (e.g. young urban professional women between 25–34 who live in NYC, Boston, and DC). That would be an incredibly valuable (and actionable) insight for your business.

Now you can tailor your messaging and target your digital ads to that buyer persona. For instance, you might build a segment of users who viewed your product pages for female yoga pants on Google Analytics. You can then target this segment with a Google Adwords remarketing campaign that showcases new items on those product pages.

Secondly, you can better identify specific trends in your business. If you notice that product sales for your core audience of young professional women in New York City has dipped in the last month, you can investigate to see if there is a new competitor that is undercutting your prices in that local market.

If there is such a competitor, you can offer a discount or rewards program in order to lower your prices in that region and retain those customers.

Now that we understand the meaning and value of data segmentation, let’s look at how to use the segmentation tools in Google Analytics.

How to Use Segments in Google Analytics

In Google Analytics, “segments” are simply a way to look at a data subset in a report.

The default “All Users” segment at the top of every Google Analytics report.

There are two types of segments in Google Analytics: user segments and session segments.

User segments are subsets of your website visitors who may visit your site across several sessions over the course of 90 days. You can create user segments based on a combination of dimensions such as age, gender, session date, traffic source, on-site behavior, and more.

As we mentioned in our previous post, 3 Fundamentals To Know About Google Analytics Before Doing Analysis, here are some dimensions that Google Analytics offers:

• Demographics: Includes the attributes of a user such as his/her age, gender, and interests.
• Location: The geographic location the website is accessed from including everything from the city to the continent.
• Behavior: Whether the users are new or returning and how engaged they are with your website in terms of repeated visits and session length.
• Devices: The devices the sessions were conducted on; including Mobile, Desktop, or Tablet.
• Channels: The channel source of those visits; including Direct, Referral, Social Media, Organic Search, etc.

Session segments, on the other hand, represent user behavior during a single session. For instance, you can build a session segment for all sessions originating from a specific marketing campaign, or all sessions during which a visitor completed a purchase.

You can create both user and session segments using metrics (e.g. pageviews), dimensions (e.g. age), session date ranges, and sequences of user interactions (e.g. played a video and then visited a product page). For more detailed information about session and user segments, check out this Google Analytics help page.

The “All Users” segment, which includes every website visitor in your date range, will be the default user segment for every report.

Using Google Analytics To Build Your Audience Service

To add and compare segments, click the “Add Segment” button at the top of a report (e.g. the Audience Overview report).

The segment builder will expand and show both system segments and custom segments. System (or default) segments are automatically available in Google Analytics, while custom segments are the segments that you have built or imported.

You can share custom segments that you have built or import segments built by others from the Analytics Solutions Gallery. If you choose to share your segment, you only share the segment, not any of your data.

I would recommend starting off by downloading two segments:

1. Occam’s Razor Awesomeness by Avinash Kaushik
2. New Google Analytics User Starter Bundle by the Google Analytics team

These custom segments (and custom reports/dashboards) are very useful. They include SEO segments, loyal visitors, and comment submitters.

If you haven’t already, you should check out Avinash Kaushik’s book, Web Analytics 2.0. It is currently one of the most authoritative frameworks on web analytics for business decision-making.

Now let’s talk about how to configure default and custom segments.

Configuring Default Segments

To view a default (or system) segment, click the “System” tab in the segment builder. Select the segments you wish to compare and click the “Apply” button. These segments will appear in every report until you change them or leave Google Analytics.

Click on the down arrow for a segment to access the drop-down menu. To remove a segment, click “Remove.” To copy and edit a segment, click “Copy.” To create a remarketing audience, click “Build audience.”

To add additional segments, click the plus icon.

Configuring Custom Segments

To build a customized segment, click “Create New Segment” below the applied segment fields. As you can see in the side tabs, you can create custom segments based on demographics, technology, behavior, date of first session, traffic sources, and (if configured) ecommerce.

For example, under Demographics you can filter for users who are 25–34, female, and located in New York City. You can also use Affinity Categories and In-Market Segments from Google Adwords. Affinity categories are used to increase awareness with potential customers at the top-of-the-funnel. In-Market segments represent traits that make users more likely to purchase near the bottom-of-the-funnel.

The sidebar on the right will preview what percentage of your total users this segment represents, so you can see how broad or narrow this segment is.

Lastly, you can segment users by sequences of user actions, which include both pageviews and events. For instance, you can build a segment of users who played a video and then submitted a contact form.

Example Business Questions You Can Answer with Segmentation

The most useful feature of segments is the ability to compare multiple segments in a report (you can compare up to four at a time). Here are some business questions you can investigate by comparing user segments:

1. What factors are related to whether website visitors make a purchase? Create a custom segment called “Made no Purchase.” Compare the “Made a Purchase” user segment with your “Made no Purchase” user segment.

As you can see in this example report, non-purchasers overwhelmingly tend to be new visitors.

2. What traffic sources and channels drive the most highly-engaged traffic to my website? Compare the bounce rate and session duration of the “Paid Traffic,” “Organic Traffic,” and “Referral Traffic” segments.

In this example report, referral traffic has a significantly lower bounce rate (and thus higher engagement) than paid traffic for most of the past month. Perhaps this company’s marketer should focus more of their resources on driving referral traffic rather than on paid search campaigns.

3. How do my new users and returning users compare in terms of on-site engagement? Compare bounce rate of the “New Users” segment with that of the “Returning Users” segment.

For instance, if I have a spike in new user traffic from a new Adwords campaign but the bounce rate is much higher than that of my returning users, then perhaps this Adwords campaign did not target the right users (i.e. highly engaged users) to direct to my site.

Shortcomings of Segmentation in Google Analytics

As we discussed in our previous post, 3 Fundamentals To Know About Google Analytics Before Doing Analysis, slicing and dicing data across dimensions is good for discovering “known unknowns” — i.e. the business questions you already know you want to answer.

For example, you may have an idea of your buyer persona. Let’s say you sell yoga mats, and you think your ideal customer is a young female urban professional. You can use Google Analytics to confirm or disprove that hypothesis.

But there are also unknown unknowns — i.e. patterns, anomalies, and clusters that you didn’t know about. For example, one of the core audiences for your yoga mat ecommerce store might be baby boomer men who need yoga mats for physical therapy.

You might have never discovered that if you didn’t slice and dice your data correctly. Because there are so many dimensions to segment your data by, and you only have so much time, there are bound to be dozens of actionable business insights that are missed by human analysts.

That’s why at Hash Analytic, we’re building an AI-based digital analytics tool that breaks down the data in hundreds of different combinations on the back-end to automatically detect the patterns and insights for you.

If you’re not familiar with Google Analytics, it can be a little daunting at first. With so much data available to dig through, it’s hard to know where to look to find the most important metrics.

Marketers that want to better understand their audience, and strengthen their marketing strategy, need to know how to best utilize all of the data available inside Google Analytics.

Without knowing which sections to pay attention to, you could spend hours digging through the platform and walk away with your head spinning.

Similarly, without analyzing your website traffic, it’s hard to assess the effectiveness of your current marketing strategy and know when it’s time to make a shift.

If leveraged correctly, Google Analytics can provide valuable insight into who visits your website, how they got there in the first place and what pages they spend the most time on; this is powerful data for marketers that can be used to enhance their strategy.

An Overview

Google Analytics is a powerful tool for brands, bloggers or businesses alike. Through use of Google Analytics, you can uncover a tremendous amount of data about your website that can be used to enhance your marketing and business development strategies.

The back end of Google Analytics is broken down into eight main sections: Dashboards, Shortcuts, Intelligence Events, Real-Time, Audience, Acquisition, Behavior and Conversions.

Almost all eight sections contain sub-sections that provide a ton of data, but not all sections are critical for marketers to pay attention to.

Before we dive in to the sections that matter most to marketers, let’s get familiar with some basic Google Analytics terminology:

• Users: These are people who have visited at least once within your selected date range, and includes both new and returning visitors.
• Dimensions: These are descriptive characteristics of an object. For example, browser, exit page and session duration are all considered dimensions.
• Metrics: These are individual statistics of a dimension, such as Average Session Duration or Screenviews.
• Bounce Rate: This is the percentage of single-page visits, meaning that someone left your site from the same page at which they entered; aka, they didn’t interact with your site.
• Sessions: A session is the period of time that a user is actively engaged with your website.

Now that you’re familiar with the Google Analytics sections and terminology, let’s dive in to the areas that you want to pay most attention to in order to save time and strengthen your marketing strategy.

Zeroing in on what matters most

There are three sections that matter most to marketers: Acquisition, Audience and Behavior.

The Audience section provides a tremendous amount of data about your website visitors. It contains multiple subsections that provide information about the gender, age and location of your website visitors. You can also uncover information about their interests, as well as the browsers and mobile devices used to access your site.

The Acquisition section will provide detailed information about how people arrive to your site. Digging in to the “All Traffic” tab will show you exactly how people are arriving at your website – whether it be a search engine, social media site or blog that you’re a contributor for.

The Behavior section helps you understand how people are interacting with your site. You’ll visit this section to better understand which pages on your website are the most popular.

Focusing on these three sections will help you save time when digging through Google Analytics.

When used together, the information uncovered can help you make decisions about which marketing efforts (be it guest blogging or social media posting,) are most useful in driving website traffic.

Analyzing these sections within Google Analytics will provide you with insight that will enable you to make smarketing (smart, marketing) decisions about the type, tone, and placement of content that you use on your website.

Traffic Channels

Before we dive into who exactly is visiting your site, it’s important to understand how they’re getting there.

To see your various traffic sources for a set period of time, go to the Acquisition tab and click the “All Traffic” dropdown. Select the “Channels” button, set the time period at the top of the viewing pane and scroll down to see the results for the give timeframe.

Here’s a simple breakdown of what these different channels mean:

• Direct: Visitors that came directly to your website. They either typed your URL right into their browser, clicked on a bookmark or clicked a link in an email. Direct traffic is a strong indicator of the strength of your brand.
• Organic Search: You can thank search engines like Google and Bing for these website visitors. An organic visitor is someone who got to your website by clicking on a link from a search engine results page. A lot of organic traffic is a strong indicator of the value of your content and SEO strategy.
• Paid Search: You’ll find any paid search (think Google AdWords) campaigns in this viewing pane. A lot of paid search traffic means that you’re Google AdWords are working well.
• Referral: This represents visitors that clicked a link on another site to land on your website. Years ago, before social media was what it is today, all other traffic (that wasn’t direct or organic) fell under the referral tab. Within the past few years, Google created a separate tab for social traffic, which makes it easy for marketers to focus in on just the websites that are driving traffic to their site. If you guest blog, this is the section to visit to see how much traffic is being driven to your site from your guest blogging efforts. A lot of referral traffic means that you’re being talked about (and linked to) from multiple other websites.
• Social: As a social media marketer, this is my favorite section within Google Analytics because it shows me exactly what social media channels drive the majority of traffic to my site. This data can be used to shape your social media strategy.
• Email: The number of visitors that came to your website from an email campaign. If you do a lot of email marketing, you’ll want to dig through here to see how effective your campaigns are.

Looking at the traffic channels will allow you to see which channel is the largest driver of traffic to your site. You’ll notice that the Channels are listed in order of driving power; the Channel at the top is the one that drives the majority of site traffic.

To dig deeper into the data, click each Channel to see more information.

For example, when I click Social, I can see the entire list of social media sites (again, listed in order of most to least powerful) that drove traffic to my website during the selected timeframe.

Analyzing the power of different channels will help you decide which efforts to focus on, and potentially spark ideas to increase traffic from other channel types.

Here are a few ideas to increase traffic across all channel types:

• Direct: Share the link to your website with friends and family the next time you’re with them. Tell them to type it directly into their browser and voila! You just got a nice direct traffic boost.
• Organic Search: Make sure that you’re utilizing H1 and H2 tags, meta descriptions and keywords in all of your website pages and content updates. The stronger your SEO, the greater likelihood that someone will find you on a search engine.
• Paid Search: Try adjusting your keywords and/or targeting options to make your ads more relevant.
• Referral: Start reaching out to popular blogs and forums in your industry to see if you can guest post or perhaps be featured on their site. Contributing content to other sites is a great way to increase your referral traffic.
• Social: Increasing the frequency of your posting, and the number of links you share on social media will undoubtedly result in a boost of social traffic. I recommend increasing your efforts on one channel at a time to see what drives the largest impact. For example, make February your Twitter month; aim to tweet a lot of links that drive back to your website and at the end of the month, analyze the website traffic. Then, come March, turn that attention over to Facebook and see which social channel drove more traffic.
• Email: Start including more calls to action and links in your email campaigns. Make sure that your calls to action stand out in your email templates and serve to drive people back to your website.

Once you’ve implemented some of these ideas, take the time to review the Channels breakdown again to see the impact of your efforts.

If your efforts to grow traffic from one channel go unnoticed in your analytics, try a different one!

For example, let’s say you have a ton of referral traffic and very little organic traffic. If your attempts to improve SEO and grow organic traffic have little impact, it’s probably not worth the effort. You’re better off continuing to guest blog, as it’s proven to be a critical marketing activity that is worth your time and effort.

Audience Demographics

Understanding who is visiting your site in terms of their age, location and gender is the best way to tailor your site to suit their interests and preferences.

If you want your website content and imagery to appease and resonate with your audience, you need to know who they are.

To find this information, head over to the Audience tab. You’ll want to focus on the sub-sections of Demographics and Geo.

First, let’s look at the Demographics of Age and Gender.

As you can see, the majority of my website visitors are aged 25-34, followed by those aged 35-44.

Knowing this, I aim to create content that is geared towards, and valued by, young professionals. Some examples are tips for professional development and advice for managers leading a team of employees.

Understanding how old your website visitors are, and whether they’re male or female, is helpful if you’re looking to capture their attention when they land on your site.

For example, if 90% of your website visitors are women, you could deliver a more personalized website experience for them by starting your “About” or “Welcome” page with “Hey ladies!”

Through analyzing the Gender section, I can see that the majority of my site visitors are female. It’s not skewed too heavily though, so I don’t want to tailor my site to females only. That’s why I’ve chosen my website colors to be black, white and green; I wanted to create a sleek and clean aesthetic that would be appealing to both men and women.

Digging in to the age and gender of your website visitors is useful if you want to craft creative content for your blog posts and website pages that captures their attention and gains their trust.

For example, telling your fans to “Treat yo self” to a free guide on your website isn’t going to resonate with individuals in their 60’s. However, it WILL get a chuckle from millennials.

Finally, you want to look to see where your website visitors are from. Looking at the Location tab under the “Geo” dropdown will show you the countries, states and cities of your website audience.

When you first click “Location” you’ll be shown the list of countries. Not surprisingly, the majority of my website visitors are from the United States.

Using Google Analytics To Build Your Audience Support

Looking at the different states is a great way to gain insight that can be levered for any AdWords or paid Facebook campaigns you’re going to run. You want to target those states and cities that you see are frequenting your site.

I can see that New York dominates the results by a large margin. That’s not surprising since I live there and the majority of my mentors, friends and family live in New York as well.

Clicking on the individual states will bring you to the list of cities, within that state, that your website visitors come from.

Since I currently live in Buffalo, I’m not surprised to see Buffalo and other Western New York cities at the top of the list. I also see New York City, which is expected since that is where the majority of my friends and family reside.

If you don’t see your city as the top city, you might want to consider shifting your marketing strategy, and content, to target those in your geographic area.

Content Drilldown

Last but not least, it’s important to dive in to the content to see which pages people spend the most and least time on.

To do this, click the Behavior tab and go to the Site Content drop-down. You’ll want to look at the Content Drilldown, as well as Landing and Exit Pages to see which pages are most viewed on your website.

Content Drilldown is the overview of which pages on your website are visited the most.

Seeing which pages, and blog posts, are most viewed by your audience is helpful in guiding your web development strategy; you want to create more of what works.

Through analysis, I can see that my homepage and services page are the most popular. I can also see that the page on my site that has all of my marketing blogs is more popular that the blog page itself, which shows me that my audience values marketing content.

Now, you want to head over to the Landing Pages view in order to see what pages people are landing on when they get to your site.

The Landing Pages view is a good indicator of the effectiveness of your social media and promotional strategy, as you hope to see the blogs and website pages promoted most at the top.

For me, that would be my homepage, services page, free social media guide page and Bravery Beats blog post. Those pages are the ones that I promote the most, as they provide the most value and information that I find relevant for my audience.

It’s important to me to see my free social media guide at the top of the landing page list, as this page is a free giveaway that I’m using in part to provide value, and in part to build my email list.

Analyzing the traffic of this page is a good way for me to assess both the value and popularity of the giveaway.

If you don’t see your most important and/or promoted blog posts and website pages in the list of the top ten landing pages, it’s time to either reevaluate their value and/or your promotional strategy to ensure you’re driving traffic to those pages through social media and email marketing campaigns.

Spending time in the behavior section will allow you to develop an awareness of what content your website visitors find the most valuable. You can use this as a guide for what works (and what doesn’t) when it comes to blog topics and page types.

For example, if you notice that the top visited pages are all blog posts about social media, yet none of your design blogs are ranking in the top, you want to spend more time blogging about social than you do about design.

Conclusion

Google Analytics is an incredibly powerful tool.

Using Google Analytics To Build Your Audience Analysis

By paying attention to the demographics of your audience, you’ll be able to create content and imagery that you know your audience desires. This allows you to craft a customized and relevant site experience for your audience that will keep them coming back for more. (Thereby increasing your direct traffic!)

Using Google Analytics To Build Your Audience Insights

When you start monitoring your referral traffic, you’ll start to see which guest blogs are helping to increase your online visibility. This will help you save time by focusing only on the guest blogs that provide a return (in the form of website visits) on your content creation efforts. Similarly, by diving in to your social referrals, you’ll be armed with data to decide exactly which social media channels are the best to share your blog posts on.

By utilizing, analyzing, and focusing on these various sections within Google Analytics, you’ll have a deep understanding of who your audience is, what they want and how they find you.

Using Google Analytics To Build Your Audience Call

About the Author: Julia Jornsay-Silverberg is a social media marketing consultant and coach with a passion for helping small businesses use social media to build brand awareness and connect with customers. Check out her free guide, “Socially Strategic” to help you get started strategically on social media. You can also find her on Twitter and Periscope.